J.D. Power & Associates To Conduct Kastle Customer Satisfaction Survey And To Measure The Kastle Service Experience


Falls Church, VA– Kastle Systems, the leading provider of managed security services, today announced that J.D. Power and Associates is conducting a Customer Satisfaction survey on their behalf.Kastle Systems is committed to providing the highest quality of service to its clients.  To understand the customer’s expectations and measure how well it’s doing, Kastle has enlisted J.D. Power and Associates to conduct a study.  Kastle will use the insights gathered through the survey to drive improvement and innovation to the entire service experience as well as to compensate its team.

“We have aligned our customer service approach and we are dedicated to providing our customers with personalized and responsive support for their security needs,” said Piyush Sodha, CEO of Kastle Systems. “It’s our commitment to be our customers’ single best service provider.”

With over forty years of measuring customer satisfaction for some of the most prestigious and quality-oriented companies in the world, J.D. Power and Associates has gained a thorough understanding of quality and satisfaction in the industry, thus making them the provider of choice to conduct the customer satisfaction survey.


Kastle Systems has been leading the industry for more than 39 years with new technologies and advanced security solutions. Kastle operates and manages security systems for its clients remotely, around-the-clock. Currently, Kastle protects more than 2,000 properties with over 37,000 tenant spaces, for a total of 400 million square feet of office space nationwide and internationally. Over 2 million people use Kastle Access Control daily.  Kastle’s innovative outsourced security services significantly reduce costs and improve the critically important, 24/7 performance of security systems for building owners, developers, and tenants. Headquartered in Falls Church, Virginia, Kastle Systems is present in Los Angeles, San Francisco, Dallas, Houston, Chicago, Atlanta, New York, Philadelphia, and Sydney, Australia. To learn more about Kastle’s security solutions, visit the Kastle website or call 855-KASTLE-1(527-8531).


Headquartered in Westlake Village, California, J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

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