Kastle Systems’ Privacy Policy

Effective Date: May 31, 2021


Privacy is important to Kastle and we take seriously our responsibility to secure and protect Personal Data whether it is used in providing access to our customer’s facilities or detecting threats to those assets. Whether you are a customer, business partner or simply a visitor interested in the services Kastle provides, we have developed a privacy policy (“Privacy Policy”) that covers how we process the Personal Data we collect when you:


This Privacy Policy does not apply to the extent we process Personal Data in the context of providing services to our business customers. This includes where we offer solutions to our customers that help the customers: (i) provide access control, visitor management, and security surveillance of their buildings; (ii) offer a mobile platform or mobile keys; or (iv) otherwise secure and protect their environment, property, or personnel.We use such Personal Data only on behalf of our customers and in accordance with our customer contracts. For detailed privacy information related to where a Kastle customer is the controller of your data – where Kastle is providing a service on behalf of a customer – please reach out to the respective customer directly. We are not responsible for the privacy or data security practices of our customers, which may differ from those set forth in this Privacy Policy.


Who We Are

In this Privacy Policy, “Kastle” “we” or “us” refers to Kastle Systems International, LLC and our U.S. subsidiaries: Kastle Systems of Los Angeles PSP, Kastle Systems of Texas LLC, Kastle Systems of New York LLC, Kastle Systems of Chicago LLC, CheckVideo LLC, and Kastle Systems of Los Angeles LLC. Kastle is the controller of your Personal Data as described in this Privacy Policy, unless expressly specified otherwise.


Personal Data We Process

Personal Data” refers to any information that relates to you directly or indirectly. We process the following categories of Personal Data:


We collect your Personal Data from:


In addition to Personal Data, we may collect information that does not relate to an identified or identifiable person. For example, we may collect the browser types, device types, and operating system information of our users. If any of this information can be used to identify you because, for example, we link it to your Personal Data, we will treat such information as Personal Data.


How We Use Your Personal Data

The way we use your Personal Data depends on the reason for which we collected it. Generally, we may use your Personal Data for the following purposes:



Where we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide the required Personal Data when requested, we may not be able to perform our contract with you.


How We Share Your Personal Data

We will share your Personal Data within Kastle, at your direction, as disclosed to you at the time of collection, or in the following circumstances:



We may also share anonymous data with Kastle’s service providers for the purpose of helping Kastle in such analysis and improvements. Additionally, Kastle may share such anonymous usage data on an aggregate basis in the normal course of operating our business; for example, we may share information publicly to show trends about the general use of our Sites, Products and Services.


Note to International Users

Kastle is committed to complying with this Privacy Policy and the data protection laws, including those outside of the United States, that apply to our collection and use of your Personal Data. Kastle is located in the United States, and we recognize that the laws in the United States may be different and, in some cases, less protective as the laws other countries, including the European Economic Area (“EEA”). By providing us with your Personal Data and using our Sites, Products and Services, you acknowledge that your Personal Data will be transferred to and processed in the United States.


Kastle’s Privacy Shield Participation

Kastle adheres to the principles of the EU-U.S. Privacy Shield Framework for transfers of data from the EU to the U.S. To review Kastle’s Privacy Shield Privacy Policy, please connect to the link here.


Our Cookie Policy

We use Cookies, Web Beacons (also known as pixel tags and clear GIFs) and other similar technology (together, “Data Collection Technology” on our Site. A “Cookie” is a small text file that is sent to or accessed from your web browser or your computer’s hard drive. A Cookie typically contains the name of the domain (internet location) from which the Cookie originated, the “lifetime” of the Cookie (when it expires), and a randomly generated unique number or other similar identifier. A Cookie may also contain information about your computer, such as user settings, browsing history and activities conducted while using our online services.A “Web Beacon” (also called a “pixel tag” or “clear GIF”) is a piece of computer code that enables us to monitor user activity and website traffic. To learn more about cookies and web beacons, visit www.allaboutcookies.org.


Data Collection Technology helps us improve your experience on our online services. For example, we use Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing Cookies on your device. The information that the Cookies collect, such as the number of visitors to the website, the pages visited and the length of time spent on the website, is aggregated. For more information about Google’s ability to use and share information collected by Google Analytics about your visits to the Site, please see the Google Analytics Terms of Service and the Google Privacy Policy. We also may use Data Collection Technology to collect information from the computer or device that you use to access our online services, such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your computer or device is located.


Your Control of Cookies: Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject Cookies or alert you when a Cookie is placed on your device. You may also be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. Although you are not required to accept Cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through our online services.


Our Policy on Do Not Track Signals:Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes; however, we do not currently recognize or respond to browser-initiated DNT signals.


Third Party Website and Services

When interacting with us, you may come across links or references to third party websites and services that we do not operate or control. If you provide your Personal Data to that third party through its websites or services, you will be subject to that third party’s privacy practices and policies. This Privacy Policy does not apply to any Personal Data that you provide to a third party website or service. We recommend that you read the privacy policy that applies to that third party website or service. A link or reference to a third party website or service does not mean that we endorse that third party or the quality or accuracy of the information presented on its website or service.



Kastle takes the security of your Personal Data very seriously. We use commercially reasonable physical, administrative and technological safeguards to protect the information we collect. When your Personal Data is stored by Kastle, we use computer systems with limited access housed in facilities using physical security measures. Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through the Sites, Products or Services. Any transmission of Personal Data is at your own risk.


Retention of Personal Data

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, whether we can achieve those purposes through other means, and all applicable legal requirements.


Children’s Privacy

Our Sites, Products and Services are not directed to or intended for use by minors. Consistent with applicable laws, if we learn that we have received Personal Data directly from a child without his or her parent or legal guardian’s verified consent, we will use that Personal Data only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use our services. Subsequently, we will delete such Personal Data.


Your Rights and Choices

You have certain rights with regard to the Personal Data we maintain about you, and certain choices about how we use it. Please note that if you decide to exercise some of your rights or choices, we may be unable to provide you certain services, or you may not be able to use or take full advantage of the services we offer.


Access and Correction: You may request to access or correct the Personal Data we maintain about you, and we will respond to your inquiry within a reasonable timeframe. If you wish to exercise these rights (including those described below for individuals in the EEA, as applicable), please contact us using the information in the “Contact Us” section at the end of this Privacy Policy. We may charge you a reasonable fee if you request additional copies of your Personal Data or make other requests that are manifestly unfounded or excessive. Further, we may not be able to honor your requests in certain circumstances. If we are unable to honor your request, or before we charge a fee, we will let you know why.


Opting out of Marketing: If you do not wish to receive marketing-related emails from us, please click the unsubscribe link at the bottom of any marketing email, or email us using the information in the section “Contact Us.” Please note that even if we stop all marketing communications, you may still receive administrative, legal, and other important communications from us.


Turning off Location Services: You can change your preferences on your mobile device and/or browser to deny us access to your geolocation. If you disable geolocation tracking, certain features of the Sites, Products and Services may not be available to you.


Additional Rights for Individuals in the EEA: If you are located in the EEA and we maintain your Personal Data under this Privacy Policy, you have the following additional rights (under the EU General Data Protection Regulation) with regard to your Personal Data:


Special Notice to California Residents

California Civil Code Section 1798.83 permits individual California residents to request certain information regarding our disclosure of certain categories of Personal Data to third parties for those third parties’ direct marketing purposes. To make such a request, please contact us using the information in the “Contact Us” section below. This request may be made no more than once per calendar year, and we reserve our right not to respond to requests submitted other than to the email or mailing addresses specified below. Note that we do not currently share Personal Data with third parties for those third parties’ direct marketing purposes.


Changes to this Privacy Policy

We state the Effective Date of this Privacy Policy at the top of this page. If we materially change the way we use or disclose your Personal Data we will notify you in advance by email and/or by placing a prominent notice on this website. The amended Privacy Policy supersedes all previous versions.


Contact Us

We welcome your questions and comments about this Privacy Policy or how we process your Personal Data. Please contact us using the information below and we will respond to you as soon as reasonably possible.


Kastle Systems International, LLC

6402 Arlington Boulevard

Falls Church, VA 22042

Phone: +1 703.528.8800

Email: [email protected].