Disconnected Access and Rising Workplace Complexity

A top global accounting and advisory firm—with 6,000+ employees across 50+ U.S. cities—faced growing operational complexity. Disconnected systems and manual processes made it difficult to manage physical access, ensure compliance, and accommodate a mobile workforce. The firm needed a centralized identity and access management (IAM) solution to modernize security, improve user experience, and gain insight into how its offices were being used—all without increasing IT burden.

The Challenge: Streamline Identity and Access Across 50+ Locations

Each office operated independently, with localized security systems and siloed credentials. This created friction for employees traveling between offices and increased administrative overhead. In addition:

• Access credentials were provisioned manually, delaying onboarding

• Separate video surveillance systems prevented cross-site visibility

• Facilities data was limited, blocking efforts to optimize real estate

• Workplace leaders sought smarter tools to elevate employee experience and reduce IT strain

The firm required a secure, scalable, and mobile-friendly IAM platform that could unify access, video, and analytics across its U.S. portfolio.

Why the Firm Chose Kastle

To meet these goals, the firm expanded its partnership with Kastle to deploy a cloud-based, enterprise-scale identity and access management system. The Kastle solution included:

• Single-Credential Access Control for 50+ locations

• KastleVideo™ for centrally managed, cloud-based surveillance

• KastlePresence® for entry via mobile credentials, including Apple Wallet and Google Wallet

• LDAP (PLAI) Integration for seamless identity provisioning and policy enforcement

• Dedicated Enterprise Support to manage nationwide deployment

The system was built to reduce IT complexity, support hybrid work, and deliver actionable occupancy insights.