Protect New York City properties with remote monitoring

Kastle designs, installs, monitors, and maintains your entire remote video monitoring program across New York City. One accountable partner handles the full lifecycle so your team never manages a second vendor.

3,600+

Properties protected

50+

Years in
security

#1

G2, Spring 2025

24/7

Monitoring & response
Protecting over 1 billion square feet globally
The world's most trusted organizations traded juggling vendors for consistency, predictability, and ROI from one provider.
Security operations teams on the ground in New York City

Retail theft across New York City fell 15.3% in the first seven months of 2026, with declines in all five boroughs, according to the NYPD. Properties in Manhattan, Brooklyn, Queens, the Bronx, and Staten Island face different risk profiles depending on building type, foot traffic, and operating hours. Kastle has protected more than 10,000 properties and 60,000 businesses across the United States and Australia for over 50 years. Local teams service properties across the city and into the surrounding metro, with monitoring staff who know the area and can respond within seconds.

New York, NY

Serviced from Kastle's regional office & national SOC.

  • (212) 824-3800

  • 655 Third Avenue, 15th Floor New York NY 10017

  • 10-second average alarm response

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Your monitoring, our ownership

One partner to design, install, monitor, and maintain it all

New York City recorded 29,881 grand larcenies in the first eight months of 2026, according to the NYPD. Even as numbers decline (down 5% from the same period in 2025), the volume means commercial and multifamily properties face constant exposure. Remote video monitoring works when someone actually watches the feed and acts on what they see. That takes trained operators, reliable hardware, and up-to-date software. Most buildings piece those together from separate vendors. The managed approach puts design, installation, live monitoring, and ongoing support under one contract and one point of contact.

Site assessment and system architecture for security cameras in New York City

New York City ranked second among U.S. metros for package theft in 2025, with over 6.3 million incidents and $248 million in losses. Numbers like those tell facility managers exactly where cameras need to go: lobbies, loading docks, mailrooms, delivery areas. A managed provider walks the property to map sight lines, identify blind spots, and design coverage around how the building actually operates. The architecture accounts for peak foot traffic, delivery windows, and after-hours vulnerabilities specific to the site.

  • On-site walkthrough maps every camera position to actual risk areas.

  • System design included in the managed contract at no added cost.

  • Coverage plans account for New York City foot traffic patterns.

Site assessment and system architecture for security cameras in New York City
Get the free Remote Video Monitoring Guide

A breakdown of what remote video monitoring systems should include, how to compare providers, and what questions facility managers evaluating their options should ask before signing a contract.

  • What a monitoring program should include.

  • Live response vs. recorded-only setups.

  • Comparing providers before you sign.

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Customer reviews

Why customers choose Kastle

Exceptionally rated for ease of use, set up, and support.

Rated 4.6 out of 5 on G2

9.3

Ease of use

#1

In physical security, spring 2025
  • Effortless remote access with stellar support.
    Ana C. Assistant Property Manager
  • Great products and fast, helpful customer service.
    Edgar G. Manager
  • Convenient phone-as-a-key access and a great visitor portal.
    Philanthropy
  • Excellent products and fast service.
    Paula E. Office Manager
  • User-friendly and smooth experience with always-available support
    Commercial real estate