PORTFOLIO
MANAGER
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Description: |
The
Portfolio Managers are responsible for the oversight of all activities
performed by team representatives and ensuring the appropriate account
management of their assigned accounts.
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Responsibilities: |
Personnel:
- Interviewing and hiring new Account
Managers.
- Training new employees.
- Conducting annual performance evaluations
and salary reviews for all Customer Service employees and maintaining employee
records.
- Managing staffing so that excellent service
is provided at all times.
- Enforcing performance and behavioral
standards and exercising disciplinary action when needed.
Financial:
- Oversight of Team outstanding AR.
- Coordinating effort to collect information
on returned mail.
Administrative:
- Updating
and maintaining standard letters and proposal guide.
- Preparing and reviewing monthly report for
management visit and tours.
- Reviewing proposals, correspondence and
billing adjustments for accuracy.
- Preparing agenda for monthly team meetings
to include team performance feedback.
- Supervising the internal work order system
for proper routing, filing, and subsequent billing of all scheduled work.
- Providing information and feedback to other departments so that
the customers are best served.
Other
- Examining
weekly installation schedule.
- Implementing and supervising departmental
and interdepartmental improvement projects.
- Attending meetings/briefings with Account
Managers as needed.
- Special projects and duties as assigned.
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Qualifications: |
- College degree, comparable professional, or
previous Kastle experience.
- Excellent writing and verbal skills.
- Clear speaking voice and excellent
telephone manner.
- Excellent organizational skills
- Desire to provide excellent customer
assistance.
- Ability to conduct training sessions, gives oral presentations,
and interfaces and communicates with customers and co‑workers in a clear
and professional manner.
- Good typing skills and capable of operating
a standard computer terminal and keyboard.
- Available to work overtime and during non‑business
hours as needed.
- Ability to work well under pressure.
- Neat, professional appearance.
- Ability to perform complete physical survey
of client premises such as construction sites, parking garages, stairwells, and
roofs.
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Must possess a valid driver's license,
satisfactory driving record, and a car.
- Must be at least 18 years of age.
No
history of criminal convictions and pre-employment drug test required.
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How to Apply: |
Email cover
letter with salary requirements and resume to cmayberry@kastle.com.