KASTLE SYSTEMS

OPERATIONS CENTER OPERATOR

The Operations Center Operator reports directly to the Shift Manager, and indirectly to the Shift Lead, is responsible for providing professional, efficient, and accurate services to Kastle's Clients. These services include, but are not limited to, assisting Clients with building and elevator access, addressing security related events, assisting with special projects and performing administrative functions as required.

• Process all telephone calls received through our in-house system, or any of the phones in the Operations Center, as quickly and efficiently as possible, while maintaining a professional decorum and following all designated procedures.
• Obtain and record all pertinent request information in the appropriate places.
• Clear queue of events as they are addressed.
• Initiate data update requests whenever incorrect customer or system data is discovered.
• Process temporary “special admit” clearances for clients and their guests as requested and approved.
• Process, disable and disregard, building arm, and Installation &Services/Field Service Representatives requests.
• Communicate and work with other departments to resolve client issues.
• Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls.
• Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained.
• Special projects and duties as assigned by the Operations Center Leadership Team.

• Excellent customer service skills.
• Excellent telephone manner.
• Excellent written and oral communication skills.
• Ability to provide excellent customer assistance.
• Ability to interface and communicate with customers and co-workers in a clear and professional manner.
• Excellent organizational skills.
• Ability to work well under pressure.
• Good typing skills and ability to operate a standard computer terminal and keyboard.
• Team Worker

• Successful candidates should also have the following qualifications and experience:
• High school diploma. Advanced education/associate degree preferred.
• NTX and Alarmist qualified a plus.
• Multilingual a plus.
• Extensive on the job training will be provided.

• Neat, professional appearance.
• Available to work various shifts and holidays as needed.
• Eager to learn and assist the department to be successful.
• Possesses a valid driver's license, satisfactory driving record, and a car.
• No history of criminal convictions.
• Must pass a pre-employment drug screening.
• Must be at least 18 years of age to apply.
• Must be a U.S. Citizen

E-mail resume to: Dc-mc-supervisors@kastle.com

Fax to 703-528-2103.

In person delivery:

Kastle Systems
1501 Wilson Blvd.
Arlington, VA. 22209