KASTLE SYSTEMS

(Client Services Account Manager)

Description:

 

The Client Services Account Manager provides day-to-day support to the Client Services Senior Account Manager in supporting the needs of the external client and the delivery of total quality customer service supporting the products and services offered by Kastle Systems LLC.  The Client Services Account Manager is primarily the in-house side of the account management team tasked with providing both hands-on and oversight regarding the day-to-day operational needs of the client.  The work environment is fast-paced with plenty of opportunity and learning potential.  The Client Services Account Manager position is considered a key player in ensuring the client’s expectations are routinely exceeded. 

 

Responsibilities:

·          Initiate all service work orders for assigned clients

·          Review all completed service work orders requiring oversight by Client Services within 1 business day

·          Coordinate system installation with the customer and the appropriate internal staff/departments

·          Review installation packet within 3 days of receipt from the PMO for completion and accuracy

·          Research invoice inquiries and initiate all necessary billing adjustments for assigned clients

·          Maintain account receivables for assigned clients to under 90-days from date of initial invoice

·          Notify accounting to start billing client for new products/services within 3 days following implementation

·          Review and resolve inquiry/issue listed on the Client Service Logs within 1 business day for assigned clients

·          Draft client proposals

·          Make necessary arrangements with the appropriate team members to support client site visits

·          Provide timely and professional response to all client inquiries, both written and verbal

·          Maintain current contact information for all functional areas for assigned client base

·          Problem-solve issues having an adverse impact on the service delivery and client satisfaction

·          Prepare necessary documentation prior to initiating changes to the database

·          Monitor both data and non-data related processes to detect and proactively solve potential problems

·          Communicate and interact effectively with individuals internally and externally to the organization

·          Other duties as assigned 

 

Qualifications:

·          Degree from a four-year college or university

·          Ideally 1-3 years successful customer service work experience

·          Desire to work in team environment

·          Demonstrated ability to learn quickly, retain learned material, and work well under pressure

·          Strict attention to detail and the ability to multi-task

·          Represent the department and company in a professional manner at all times

·          Maintain a business professional appearance at all times

·          Required to pass pre-employment background check and drug screening

·          Required to maintain active status with Department Criminal Justice Services

·          Required to be a US citizen

 

How to Apply:

 

Email cover letter with salary requirements and resume to DC-CS-Jobs@kastle.com