An effective security system, like a chain, is only as strong as its weakest link. The security chain consists of eight critical functions, each of which must be performed continuously and correctly for the system to perform properly.

System Design

Kastle conducts a thorough needs assessment and threat analysis for each client, based upon input from the client’s operational team. From this rigorous process, Kastle creates a customized security blueprint. During the design process, Kastle considers how the system will be maintained and run on an ongoing basis to ensure it delivers the requisite functionality.

Installation

Using best practices and industry-standard components tailored to specific building needs, trained and certified Kastle specialists install your entire system and ensure it works as designed. Kastle incorporates any type or brand of access control device requested by a client.

System Maintenance

Kastle technicians are on duty every hour of every day, making sure the system operates in peak condition. System repairs are always expedited, since Kastle is responsible for maintaining its own system installations. In addition to a standard, one-year warranty on materials and labor, Kastle offers plans for ongoing and preventive maintenance service.

Ongoing System Management

Running the security system on an ongoing basis – ongoing system management – is the most crucial segment of the security chain. To extract the greatest value from a security system investment, the security system must be run correctly, which necessitates a substantial investment in technological infrastructure and expertise across multiple disciplines.

Ongoing Monitoring

Kastle specialists, stationed in remote operations centers, monitor and initiate the appropriate response to alarms, fire, life safety and other critical mechanical and electronic systems. Secure data lines and Internet circuits permit remote diagnosis and correction of problems. Kastle monitors system conditions separately to distinguish between an alarm, prop, long access, or tamper conditions and takes appropriate action.

Ongoing Programming

The system’s configuration must be programmed or reprogrammed in a timely fashion to reflect the changing requirements of a building and its tenants. Kastle employees continuously customize the system’s programming as needed throughout the life of the system.

Ongoing Operations

Kastle keeps your system running efficiently. Emergency generators, redundant computers and Kastle’s 24/7 IT staff continuously operate your system. Comprehensive database copies are simultaneously recorded, maintained, and backed up at multiple Kastle remote operations centers.

Ongoing Administration

Card authorization and activation, along with regular reports on system activity, are standard Kastle services. Kastle maintains floor plans and vital building data. As staff changes or building alterations occur, Kastle makes sure the right people have the right access to the right spaces.

Ongoing System Changes and Upgrades

Upgrades must be performed continuously as new functionality is required and as technology evolves to ensure the security system is always state-of-the-art. Kastle technology never becomes obsolete because comprehensive system and software upgrades occur regularly as an integral part of Kastle’s service, without system disruption or additional cost.