KASTLE SYSTEMS

ACCOUNT MANAGER, CLIENT SERVICES

The Account Manager is Kastle's representative to the customer. As such, the Account Manager is responsible for providing thorough and professional services that enable the system to meet the customers' expectations. The Account Manager is also responsible for organizing, coordinating and maintaining the internal activities of his or her team.

Customer Contact

• Develop and maintain an excellent rapport with clients through consistent communication.
• Invite clients to tour Kastle's facilities at regularly scheduled intervals
• Contact clients via telephone and by visiting their offices on a regular basis.
• Solicit feedback regarding the operational effectiveness of products and services.

System Design

• Initiate and conduct security system consultations.
• Evaluate the customers’ security needs and generate proposals for systems to meet those needs.
• Coordinate system installation with the customer and the appropriate Kastle departments.

Troubleshooting

• Provide thorough assistance in response to customer problems or questions.
• Coordinate in-house personnel as necessary to resolve problems.
• Follow up on Service work orders.
• Develop and implement permanent solutions.
• Provide a complete response to the customer regarding problem resolution.
• Generate and analyze security reports for the customer.

Administrative

• Process card and insert-key orders and maintain the card/key inventory.
• Maintain an accurate customer database.
• Review work orders for accuracy and proper completion.
• Identify and process billable work.
• Provide invoicing information to customers.
• Provide departmental and team support.
• Special projects and duties as assigned.

• College degree, comparable professional or previous Kastle experience.
• Ability to write, read, and speaks English clearly.
• Excellent writing and verbal skills.
• Excellent telephone manner and the ability to use a multi-line handset telephone.
• Excellent organizational skills.
• Desire to provide excellent customer assistance.
• Ability to interface and communicate with customers and co-workers in a clear and professional manner.
• Good typing skills and capable of operating a standard computer terminal and keyboard.
• Available to work overtime and during non-business hours as needed.
• Ability to work well under pressure.
• Neat professional appearance.
• Ability to perform complete physical survey of client premises such as construction sites, parking garages, stairwells, and roofs.
• Ability to climb a two-story staircase to access 2nd level offices frequently during the course of the workday.
• No history of criminal convictions.

If interested send resume to:

Rose Smith-DiFrancesco
Operations Manager
Kastle Systems
2325 Fairmount Avenue
Philadelphia, PA 19130

Phone: 215-769-2550
Fax: 215-232-5550