KASTLE SYSTEMS

Manager, Installation & Service

February 28, 2008

About the Company:

Kastle Systems is the nation’s leading provider of outsourced access control and security systems for office buildings and tenant spaces. Our mission is to serve our customers’ needs and exceed their expectations by providing leading-edge access control and security solutions, unparalleled customer service and solid value in all services and products we provide, resulting in long-term relationships, repeat business and competitive financial returns for our shareholders.

 

Job Description:

The Manager, Installation & Service is responsible for overseeing the overall operation of the Installation & Service department to ensure prompt, professional and quality installations and maintenance of the systems Kastle provides its customers. The manager is responsible for planning, scheduling, and coordinating activities associated with the installation and servicing of a customer’s access control and security system, while providing thorough and professional services that enable the system to meet the customer’s expectations.

 

Specific Functions:

1.       Personnel and Administration

·         Interviewing, hiring and training new employees

·         Conducting performance evaluations and salary reviews for all employees and maintaining employee records

·         Managing staffing so that excellent and timely service is provided

·         Enforcing performance and behavioral standards and exercising disciplinary action when needed

·         Process payroll and expense reports

·         Interface with unions, when required

 2.       Installation 

·         Initiate and conduct contract implementation process

·         In conjunction with Project Managers, coordinate system installations with customer representatives, other trades and other Kastle departments to ensure quality and timely completion

·         Prepare technical specifications and correspondence for customers

·         Attend coordination and/or construction meetings as required

·         Responsible for all aspects of scheduling

·         Initiate and maintain contract progress billings

·         Perform cost estimates on projects

·         Manage work orders, including scheduling and applying all necessary parts to pending work orders prior to COB on last day of the Month

 3.       Service 

·         Manage all aspects of field service, including managing on-call service technicians and subcontractors

·         Work with our Operations Center and its service desk to accomplish goals and objectives, as well as improve on-going processes

·         Prioritize and dispatch service calls on a 24/7 basis

 4.       Purchasing & Inventory Control 

·         Responsible for managing all facets of procurement of goods and materials necessary for an efficient operation of the business

·         Purchasing administration, inventory control and related record keeping in accordance with the uniform standards and procedures set forth in the Confidential Operating Manual

·         Design, manage and implement inventory control systems to ensure an adequate availability of equipment at all times

·         Maintain adequate inventory levels

·         Process work orders, contract and inventory transfers as required to ensure proper billings, documentation and inventory control

·         Ability to supervise inventory control efforts

·         Prepare and evaluate comparative cost analyses, as required

·         Manage overall purchasing efforts so that all material is purchased from "approved" suppliers

·         Capable of establishing desirable business relations with suppliers and vendors

 5.       Logistics 

·         Prepare, maintain and communicate with the Customer Service department the installation and systems additions schedules

·         Prioritize and dispatch service calls

·         Maintain I&S vehicle fleet, tools and equipment

·         Issue and track employee tools

·         Negotiate contracts with other trades, sub-contractors and vendors

·         Provide technical support and on-going training to field technicians

 6.       Other 

·         Attend weekly staff and/or scheduling meetings

·         Provide information and feedback to customers and other departments

·         Maintain building files and system documentation to facilitate future service

·         Perform weekly and monthly revenue projections

·         Prepare departmental budgets

·         Review monthly departmental expenses

·         Perform bi-annual and yearly physical inventory

·         Research local building, electrical and life safety codes

·         Provide technical support to the Customer Service and Sales departments

·         Responsible for generating and maintaining the daily, weekly and monthly installation and service schedules

·         Be available 24/7. The Company will provide you with a cell phone/PDA

·        Other projects as assigned

 

Qualifications and Essential Skills:

 

• College degree, comparable professional experience in a management capacity.

• C7 – Low Voltage Systems Contractors license or ability to sit for, and pass, the required exam within 30 days of hire.

• Professional construction experience and knowledge of building codes pertaining to construction, fire and electrical systems.

• Ability to read and interpret construction documents and wiring diagrams.

• Strong background in AC/DC theory and switch/relay operation.

• Exceptional aptitude for troubleshooting electronic systems.

• Must be capable of reading and comprehending electrical schematics and related technical manuals and drawings.

• Thorough knowledge of hand and power tools.

• Mechanical aptitude and ability to use metering devices.

• Must be able to distinguish colors.

• Excellent written and verbal skills, communication skills, attention to detail and organizational skills.

• Must be able to climb stairs and ladders, and carry tools and equipment not to exceed 75 pounds. Must be capable of performing complete physical survey of client premises such as construction sites, parking garages, stairwells and roofs.

• Ability to conduct training sessions, give oral presentations and interface and communicate with customers and co-workers in a clear and professional manner.

• Ability to work under pressure and meet deadlines.

• Neat, professional appearance. Kastle is a “professional dress” office.

• Must possess a valid driver's license, a clean driving record with no moving violations or at-fault incidents within the previous 3 years, and a car.

• No history of criminal convictions. A pre-employment drug test is required.

 

Contact:

 

James Moreno

Vice President, Operations

Kastle Systems

6076 Bristol Parkway, Suite 100

Culver City, CA 90230

Tel  310 348 9430

Email: jmoreno@kastle.com